Work
Featured Work
Work
Featured Work
Currently looking for new opportunities. For examples of recent work from Classkick and AllStripes, reach out to me at cecisilvestre@gmail.com
LaunchDarkly Workflows
Enable automated feature workflows so that our users can easily define custom release strategies and make LaunchDarkly an integral part of their delivery process.
Meraki Client Health
Client health enables IT administrators and support engineers to diagnose and troubleshoot issues with client connections, spending less time identifying issues and more time productively resolving them.
Meraki Journey Map
Documenting the customer journey from pre-sales to repurchase, or churn, for the first time. The journey map kick-started efforts to understand and improve our customer experience by documenting touchpoints, flows, and metrics that could be tracked throughout a customer cycle.
System Health
The Health Monitoring Web Application leverages real-time data and enables administrators to dynamically monitor the health of their PI systems, allowing them to feel secure about their operational data.
Online Tech Support
Identifying pain points of finding online content for PI Users through customer interviews and data analysis. Find opportunities to improve the online experience. The goal of the project is to Educate our customers and Enable them to become effective power users who will Empower themselves and the PI community.
Customer Journey
I was tasked with illustrating the journey of the PI System user experience from installation to maintenance. This map was used to highlight areas of opportunities, and define problem spaces from the insights which the map uncovered. The project helped introduce design research and journey mapping to our development teams as well as kick-start two large-scale projects at OSISoft.